NGO and humanitarian cargo clearance

Why NGO cargo is handled differently

NGO and humanitarian consignments often qualify for different duty treatment from ordinary commercial cargo, and they need specific supporting documents before they can be released. Getting the paperwork right the first time matters most, because programme deliveries are usually time-sensitive.

What we handle

• Preparing and lodging the customs declaration for your consignment
• Presenting your supporting documents to the authorities and following up on them
• Classification and valuation of the goods
• Coordination of inspection and release at the border or in Juba
• Onward forwarding to your project location

What to send us

Requirements vary by organisation, donor and type of goods, and are set by South Sudan's authorities. As a starting point, send us the items below where they apply, and we will confirm exactly what is needed before your cargo moves.

• The standard clearance documents: invoice, packing list, certificate of origin and bill of lading or waybill (see the documents checklist)
• Your organisation's registration details and tax identification number
• Any exemption, waiver or approval letters already issued for the consignment
• Project or donor reference information for the shipment
• Permits for regulated goods such as medicines or equipment, where applicable

Plan ahead

The earlier we see the documents, the earlier we can flag gaps. Send the shipment details before the cargo departs. For border-specific guidance, read about clearance at Nimule/Elegu, or see how customs clearing works.